Working Principle & Effectiveness

Q1: How does ScaleDp® work to remove limescale?

Water flowing through the DPSE system generates electrons, and the directed movement of these electrons creates a weak electric current. This current transforms the molecular structure of limescale from hard calcite to soft aragonite. The smooth surface of aragonite makes it less prone to adhere to pipelines, leading to the detachment of limescale and achieving descaling.

Q2: How does ScaleDp® prevent scale buildup?

The electrons formed by the water flow through the DPSE system prevent the binding of Ca2+, Mg2+, CO₃²﹣, and OH-, achieving the goal of scale inhibition.

Q3: How does ScaleDp® work to prevent corrosion?

The water flow through the DPSE system, generating electrons, and their interaction with Ca2+, Mg2+, CO₃²﹣, and OH-, results in the formation of a chelating film on the inner walls of pipelines. This film directly isolates the pipeline from contact with air and water, accomplishing corrosion and rust prevention.

Q4: How does ScaleDp® prevent rust?

The water flowing through the DPSE system generates electrons that combine with Fe³+. This interaction causes the originally dense rust to become loose, leading to the gradual detachment and peeling off of rust adhered to the pipeline walls, achieving the purpose of rust removal.

Q5: What are the key functions of ScaleDp®?

ScaleDp® can effectively remove existing limescale, rust, prevent scaling, inhibit corrosion, prevent rust, enhancing water activity.

Q6: Does ScaleDp® have a specific working range? What is its effective distance?

Based on different scenarios, ScaleDp® is designed with various series of models to enhance user experience.
Optimal descaling range: ScaleDp® Residential is 180 meters, ScaleDp® Commercial is 3 km, and ScaleDp® Industrial is 5 km.

Q7: Does the effectiveness of ScaleDp® vary with distance?

There is a certain impact; as the distance increases, the descaling efficiency may slightly decrease.

Q8: Can ScaleDp® desalinate seawater?

No, it cannot.

Q9: Does ScaleDp® impact water pressure and flow speed?

There is no impact whatsoever.

Q10: Is ScaleDp®'s descaling efficiency influenced by water flow?

The ScaleDp® models we designed can maintain descaling performance at normal flow rates. Increasing the flow rate can further enhance descaling efficiency.

Q11: Does ScaleDp® affect the taste of water?

ScaleDp® does indeed "improve" unpleasant tastes like chlorine, thereby enhancing the overall taste of water. Some experts in the field of physical water treatment believe that these tastes have been transferred to precipitated solids.

Q12: Why does water treated with ScaleDp® have a reduced chlorine odor?

Free chlorine in the water is absorbed into the precipitated particles.

Q13: Does ScaleDp® contribute to energy savings?

Yes. Since ScaleDp® removes limescale from existing heating equipment (such as water heaters, electric heating elements, ScaleDp® Industrial heat exchangers, hot water pipes, and tanks), less energy is required for heating water. Just a 3mm scale thickness can increase energy costs by 38%.

Q14: How effective is ScaleDp® for hot water systems?

Very effective. ScaleDp® is becoming the preferred choice for protecting hot water systems from corrosion. We offer various models for different hot water circulation systems to achieve optimal performance.

Technological performance

Q1: Does the effectiveness of ScaleDp® change over time?

No, it won't. ScaleDp®'s DPSE water treatment system is made of an alloy fused from 9 metals, distinct from traditional pure copper or zinc electrodes. The DPSE alloy exhibits exceptional stability and can sustain operation for 10 years.

Q2: How is the dislodged scale expelled?

After detachment, the solidified scale appears in block or granule form in the water flow, necessitating prompt cleaning of the filter and clearing of the water outlet.

Q3: What distinguishes ScaleDp® from water softeners?

ScaleDp® doesn't remove minerals from the water, preserving its vitality and making it suitable for human consumption. In contrast, water softeners directly eliminate minerals, altering water hardness, and softened water is not recommended for direct consumption. For a more detailed comparison, please refer to "ScaleDp® xx 00-00."

Q4: What is the lifespan of ScaleDp®?

Under stable water quality and usage conditions without external damage, ScaleDp® has a lifespan of 10 years.

Q5: Does ScaleDp® alter the composition of water?

No, it won't. The DPSE system just prevents the binding of Ca2+ and Mg2+ with CO₃²﹣ and OH-, leaving minerals retained in the water.

Q6: Does ScaleDp® soften water?

No, it won't, and it won't alter water hardness.

Q7: How long is the warranty period for ScaleDp®?

Depending on the series, ScaleDp® has different shelf lives: 3 years for residential , 5 years for commercial, and 5 years for industrial.

Q8: How should ScaleDp® be maintained? How can its 10-year usability be verified?

No maintenance is required. Through various experiments and tests spanning 10 years, ScaleDp®'s descaling efficiency remains consistent. Flow test: For residential ScaleDp®, the flow rate is 4t/h. Under constant flow conditions, the throughput after ten years is 350,400t. The descaling rate is tested after reaching this water volume, and it remains essentially unchanged.

Q9: How soon after installation does ScaleDp® start descaling, and at what rate?

It starts working 72 hours after installation. Depending on the series, descaling duration varies: typically 7-15 days for residential, 30-45 days for commercial and industrial. In environments with severe scaling, descaling duration may increase.

Q10: What material is used for the casing of ScaleDp®, and what components does it consist of?

Constructed with SUS304 stainless steel, ScaleDp® consists of two main components: the chamber and the DPSE system.

Q11: Why choose ScaleDp® over chemical treatments?

Chemical methods are gradually losing market share due to their addition of harmful pollutants to groundwater. For example, some major industrialized countries have now banned the use of phosphates in laundry powder production because they promote the growth of algae and other oxygen-consuming organisms, leading to stagnation in lakes and rivers. Even water softeners can increase the total sodium content in drinking water. The cost of chemical treatment is high and environmentally destructive, posing health and safety issues. For a more detailed comparison, please refer to "ScaleDp® xx 00-00."

Q12: What advantages does ScaleDp® have compared to other types of descaling devices?

Please refer directly to "ScaleDp® xx 00-00."

Installation & Maintenance

Q1: How long does ScaleDp® work before needing replacement parts, or at what flow rate?

Within our specified flow rate range, ScaleDp® has a working lifespan of up to 10 years with no need for any component replacements.

Q2: How can you determine if ScaleDp® is running properly?

ScaleDp® starts operating as soon as water flows through.

Q3: How do you verify the effectiveness of ScaleDp® after installation?

After installation for a period, observe changes in pressure and flow before and after in boilers and pipes (equipment) to determine effectiveness. The removal of scale increases the flow area, reduces pressure, and consequently minimizes flow loss. Alternatively, you can open the equipment for inspection (recommended after one month of installation).

Q4: What water quality is ScaleDp® suitable for?

Water quality varies in every country and region globally. We provide different solutions based on varying water qualities. Please contact us for a tailored solution.

Q5: Does ScaleDp® require external force to operate?

ScaleDp® operates simply by letting water flow through; no external force is needed.

Q6: What types of pipes is ScaleDp® compatible with?

Directly connectable to copper, CPVC, or PVC pipes, and easily adaptable to PEX and other pipe types.

Q7: Where is ScaleDp® typically installed, and how is the installation done?

Installation is recommended at the water inlet of equipment for one-on-one protection. For entire houses, apartments, hotels, etc., it can be installed at the main water inlet.

Q8: Is it necessary for ScaleDp® to be installed on the main water line?

Not necessarily; generally, we recommend installation on branch pipes for targeted protection of individual devices or water routes.

Q9: What is the operating temperature range for ScaleDp®, and can it function in cold weather?

ScaleDp® can work at any temperature, provided water flow remains normal (no freezing). In cold weather, it's advisable to add insulation to your pipes or equipment.

Q10: How should you handle detached or peeled-off scale after using ScaleDp®?

Detached scale will be distributed in solid block/particle form in the water flow and carried away. Some equipment may be sensitive to impurities in the water flow, so we recommend installing a water purifier.

Purchase & Customise

Q1: How to choose the right ScaleDp®?

Tell us about the operating environment of your equipment (water quality, pipe diameter, contact with drinking water, scale accumulation level, etc.) and the problems you need to solve/prevent, and ScaleDp® will tailor an exclusive descaling solution for you.

Q2: Can ScaleDp®'s pipe diameter and chamber material be customized? Are there minimum order requirements?

Yes, customization options are available for ScaleDp®'s pipe diameter and chamber material. However, it's recommended to check with the supplier regarding any minimum order requirements.

Q3: What is the approximate delivery time for ScaleDp®?

The delivery time for ScaleDp® may vary, and it's advisable to inquire with the supplier for specific details based on your location and order requirements.

Q4: Where can ScaleDp® be purchased?

ScaleDp® is available for purchase through authorized distributors, dealers, or directly from the manufacturer. You can check the official website or contact customer support for a list of authorized sellers.